FUNCTIONAL ALIGNMENT OF BUSINESS
On a scale of 1 to 5, indicate which of the following factors you would rate
as the MOST (5) to the LEAST (1) indicative of the functional or traditional alignment
of Management within the Corporate Business.

Indicate your choice by overwriting the default 9, with a 1,2,3,4 or 5.

THANK YOU VERY MUCH FOR YOUR PARTICIPATION                  


1; Functional alignment according to specialisation areas ;9
2; Decisions can only be made and approved at the top ;9
3; Each functional department functions as an outonomous entity ;9
4; Control over activities resides in layers of management ;9
5; Information flows upward in the organisation and decisions downward ;9
6; Work are pushed through the organisation to meet deadlines ;9
7; No holistic view of the total organisation is possible ;9
8; Performance of overall organisation is difficult to measure ;9
9; Large and cumbersome processes is a part and necessity of the organisation ;9
10; Large amount of inventory is needed ;9
11; Duplication of activities happens and is neccessary ;9
12; Nobody takes responibility for the end-product ;9
13; Quality is the Quality Assurance people's problem ;9
14; A large amount of rework is acceptable ;9
15; Work has to be scheduled ;9
16; Work has to be prioritised ;9
17; Economies of scale is the baseline for any production decisions ;9
18; Resources need to be managed not the end product ;9
19; If a functional department is finished with their processing, they are finished with the product ;9
20; Organisations is production orientated and not customer orientated ;9
21; Organisations which manufacture products do not need to be customer orientated ;9
22; Large amount of Work In Process is seen as a neccessity ;9
23; Backlog of work is an insurance for future income ;9
24; Bottle necks always arise and usually do not show quickly enough ;9
25; Tendency to build "Empires" within every functional department exist ;9
26; "Hands off" approach between different functional departments exist ;9
27; Communication between departments is a problem ;9
28; Burueacracy is prevalent within the organisation ;9
29; "Experts" become managers of the highly technical functional departments ;9
30; Middle and even senior management do not have a total holistic view of the organisation and it's
performance ;9
31; No redundancy cecking within the the functional departments ;9
32; Production orientated and not customer orientated ;9
33; Managers think  and the workers do ;9
34; Lack of coordination between the functional departments ;9
35; Change at any level is regarded as a threat ;9
36; Company politics is more important than productivity ;9
37; The customer will always buy what we produce as long as marketing is done adequitely ;9 
38; Paperwork is not seen as work in the functional departments but left to administration to sort out ;9
39; Their will always be a market for our product ;9
40; Status within the organisation is more important than achievement ;9
41; People who work by the book get promoted, risk taking is not approved off ;9
42; Workers is irresponsible and cannot be trusted to work alone ;9

CUSTOMER SATISFACTION
Which of the following factors would be the MOST to the LEAST important for customer satisfaction within
an organisation.
- Please number the factors from 1 (MOST) to 10 (LEAST) important.
- Any additional factors that might be important, may be added at the bottom of the list. 

Indicate your choice by overwriting the default 9, with a 1,2,3,4 or 5.
THANK YOU VERY MUCH FOR YOUR PARTICIPATION

1; The cost of the product or service ;0
2; The speed at which the product or service were rendered ;0
3; The quality of the product or service ;0
4; The attitude of the personnel servicing the customer ;0
5; The ability of the service personnel to act on the customer's demands ;0
6; The training of the service personnel ;0
7; The handling of every customer as to make him/her feel special ;0
8; The trademark of the product / service ;0
9; Marketing approach of the company to the customer ;0
10; The different payment portfolios available to the customer ;0